questions, answered.
ordering, delivery, returns and what all the perfume words mean.
ordering
how do i order?
add what you like to your bag, open it, and tap “order on whatsapp”. your order arrives in our chat ready to go. we confirm stock, delivery and payment there. no account needed.
how do i pay?
eft (bank transfer). we'll send you our banking details in the chat once your order is confirmed, and your order ships once payment reflects.
some items say “price tbc”. can i still order them?
yes. add them to your bag as normal and we'll quote you in the chat before anything is confirmed.
delivery & collection
where do you deliver?
we deliver nationwide across south africa.
what does delivery cost?
delivery is a flat R99. free delivery on orders over R850.
how long will it take?
3–5 working days once your payment reflects.
can i collect?
yes. you can collect from CA Films, Hlathi Dr, by arrangement. just mention it in your whatsapp order and we'll confirm a time.
returns
can i return something?
you have 7 days from delivery to return an item. for hygiene reasons we can only take back unopened items with the seal intact. if something arrives damaged or faulty, send us a photo on whatsapp within 48 hours and we'll replace it at no cost. for change-of-mind returns, the return delivery is on you.
the scents
what's the difference between the formats?
perfume is the classic spray. attar roll-ons are concentrated perfume oil in a tiny roller, applied straight to the skin. perfumed roll-ons are a 50ml everyday roll-on. spritzers are a lighter 100ml mist for hair and body. lotions are 60ml fragranced hand & body cream, good for layering under the matching perfume.
what do top, heart and base notes mean?
top notes are what you smell in the first few minutes. the heart takes over for the next few hours, and the base is what lingers at the end of the day. every scent page shows all three.
why do some scents say “same notes, different name”?
some scents share the same note list but come in different bottles and lines. if you love one, the others on its page are worth a sniff.
which one should i get?
send us a message with a scent you already love and we'll point you to its closest match on the shelf.
referrals
how does refer-a-friend work?
make your personal link on the refer page and share it. when a friend orders through it, your code shows up on their order and we take care of the rewards.